Returns Policy

ChazCollectables — Returns, Refunds & Order Issues Policy (UK Website Orders)

Effective date: 02 March 2026
Seller: ChazCollectables (“we”, “us”)
Contact: chazcollectables@gmail.com
Territory: UK only

1) Scope

This policy applies to purchases made on the ChazCollectables website. Nothing in this policy limits your statutory rights (including rights for faulty or not-as-described goods).

A) Change-of-mind cancellations (online “cooling-off” right)

2) Your right to cancel

You can cancel your order within 14 days of delivery without giving a reason.
After you tell us you want to cancel, you must return the item(s) within 14 days.

3) How to cancel

Email chazcollectables@gmail.com with:

  • Order number

  • “Cancellation request” in the subject

  • The item(s) you are cancelling

4) Condition-sensitive collectibles: inspection vs. handling

Trading cards are condition-sensitive collectibles. You may inspect items only to the extent necessary to establish their nature and characteristics (similar to what you could do in a shop). If the card’s value is reduced because it has been handled beyond that, we may reduce your refund by the amount of the diminished value (up to the full item price).

Examples of handling likely to be considered “beyond inspection” for raw singles (non-exhaustive):

  • Removing the card from its protective sleeve/toploader and handling it directly (fingerprints, edge wear, surface marks)

  • Flexing the card, “light bend” tests, or repeated edge/corner checking that causes whitening

  • Attempting cleaning (microfibre, eraser, solvents), pressing, flattening, or any alteration

  • Storing in a binder/pocket pages or any environment that introduces new wear, dents, moisture, or odours

  • Any action that would reasonably reduce resale value as “near mint”/“as listed”

What’s normally fine for inspection:

  • Opening the outer shipping packaging

  • Viewing the card (front/back) under light while it remains protected (e.g., in sleeve/toploader)

  • Reasonable close visual inspection for condition consistent with the listing

5) Refund timing for cancellations

If your cancellation return is approved:

  • We will refund you within 14 days of receiving the goods back (or earlier if you provide evidence of return), as permitted.

  • Refunds are made to the original payment method.

  • Return postage for cancellations is the buyer’s responsibility.

B) Faulty / not as described (statutory rights)

6) If there’s a fault or the item is not as described

If an item is faulty or not as described, as according to the condition guide page, you may be entitled to a remedy under the Consumer Rights Act 2015 (including a short-term right to reject within a minimum of 30 days in many cases).
Email us with your order number and clear photos/video so we can resolve it.

C) Wrong item, missing items, or damage in transit

7) Transit damage / incorrect orders

If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery with:

  • Order number

  • Photos of the outer packaging (label visible), inner packaging, and the item(s)

If damage occurred before delivery, your remedy is with the seller (us) and we’ll resolve it with you, then pursue the carrier as needed.

D) Return authorisation (RMA) and anti-counterfeit controls

8) Return authorisation (required)

We do not accept unsolicited returns.
All returns require approval and a Return Authorisation (RMA). Once approved, we provide the return instructions and return address privately.

9) Swap/counterfeit protection and verification

Because trading cards are a known target for counterfeit/substitution fraud, all approved returns are subject to verification. We maintain dispatch records and identifiers (for example, condition documentation and distinguishing features; and for graded cards, slab serials where applicable).

A return will be refused and no refund issued if:

  • The returned card is not the exact item we sent

  • The card appears counterfeit, altered, or swapped

  • The card is returned in a different condition than supplied (see Section 4 on diminished value)

Where fraud is suspected, we may report the matter to the relevant payment provider/platform and/or authorities.

E) Packaging and responsibility

10) Packaging standards for approved returns

Approved returns must be packaged securely to prevent damage in transit. The buyer is responsible for the item until it reaches us for cancellation returns. For seller-fault issues (wrong item/damage/not as described), we will advise next steps.